October Pricing Updates:
What package is best for me?
You can review all our packages and pricing HERE!
If you are still unsure which would be the best fit for you, give our friendly team a call and we can help you determine the best option for you based on your goals!
I currently pay the seniors rate, will this be changing?
No!
Our seniors price has not changed and you can continue to purchase a 10 block of classes to be used for ‘seniors classes’ specifically.
I still have sessions left on my current package/block, can I still use these once the new pricing commences?
Yes!
The new pricing (effective from Tuesday, 1st October 2024) will not affect your current class/studio blocks – you can continue to use these until they expire/have used the sessions.
Can I extend my class block?
All blocks (class or studio/semi-private/private) are valid for 3 months and there are no extensions.
If you would like a little more flexibility, maybe consider a contract with the ability to pause at any time.
I'm going on holidays, can I pause my contract whilst I'm away?
Yes you can!
We require at least one month notice via email to pause your subscription. You can pause it for up to one month.
Cancelation Policy:
What is your cancellation policy?
At BPS, we understand that there are often circumstances beyond your control that result in session cancellations, with respect to our instructors and our waitlisted clients, we appreciate you honouring our strict 24-hour cancellation policy for both pilates and physio sessions.
In order to avoid forfeiting your session or being charged a late cancellation fee, please be sure to cancel online through your MindBody account, by calling us on 02 8544 1757 or via email ([email protected]) at least 24 hours prior to your session.
- Cancellations or rescheduled within the 24 hours prior to a group class will automatically incur $35.00 late cancellation fee (for those on a class block – 1 session will be deducted and for those on a monthly unlimited pass – a $50.00 fee will be incurred).
- Cancellations or rescheduled within the 24 hours prior to an appointment will automatically incur a late cancellation fee of 100% of the appointment fee
- Note: Those on a block, package or contract will have the session deducted from their respective block, package or contract.
- If you simply do not show for your session, you will be automatically charged a cancellation/no-show fee as per the 24 hour cancellation policy.
- If you have payment details stored on our secure booking system (MindBody), BPS will use these details to cover the late cancellation fee (as states in your signed client registration form).
- Please ensure you check in via the iPad or notify reception on your arrival to avoid being marked as absent.
- Late/no-show fees are non-refundable.
For any queries regarding our cancellation policy, please raise your concerns with the studio manager via [email protected].
Physio FAQs:
What to expect from my first Physio Appointment?
The first thing you will notice is that our care begins way before you walk into your first appointment. Our admin team go to great lengths to ensure the appropriate booking is made and you know how to get to your BPS location, where to park and what to wear to feel comfortable. Our appointments are longer than your average Physio appointment. Our clinical team knows that one on one time is essential to understanding your goals and thoroughly assessing your body.
At BPS you’re not just another shoulder, neck, knee, or lower back that walks through our door; you’re an individual who needs individualised and specific assessment and treatment.
You will also get the sense very quickly that YOU are an active and highly involved part of working out what the problem is and why you are here to see us. We want to know everything about your story so we can work out why you’re body isn’t being the best it can be. We not only want to know all about what’s causing you trouble right now, but we also want to know about your past injuries and niggles, even if you think they’re small and irrelevant.
We then get very detailed. The method of Physiotherapy that we practice is called ConnectTherapy and it’s a very hands-on, specific and movement-based approach to injury assessment and treatment. A key part of the ConnectTherapy assessment is getting you to move. Together, we will identify a movement that is important to you but you can’t do as well as you normally do or want to at the moment. This is called the Meaningful Task Analysis and it helps direct the whole-body assessment we undertake to find the key underlying reason for your pain. We call this the “Driver”.
What does this all mean in simple terms? Basically, we’re going to look at how you move to find out what is moving well, what isn’t moving well, and how the parts that aren’t moving well relate to your injury and pain.
During the assessment, we’ll make a temporary change to help optimise how your body moves. Your responses and experiences to these changes will help guide us in finding out the Drivers of your pain. Once we’ve found the Drivers and support these areas of your body, you will experience less pain, better movement, and a whole new way of living within your own body.
An important part of our treatment involves giving your body options for moving in new ways. Changing the way you move is important for resolving the pain you’re in. There are a number of ways we can treat your body to give you new ways to move; you might need tight muscles or scar tissue release with some hands-on treatment or you may need something different like dry needling to help relieve muscle tension.
For long term change to happen and resolution of your pain to occur, you will need to learn to move in new ways. Learning these new movement patterns takes practice and we will help strengthen these movement patterns by designing and progressing an exercise program that is unique and specific to your needs and goals.
Each injury, body, person, and story is unique. Come and experience a new way of moving, feeling, and being!
How long is a physio appointment?
• Initial Appointment – 60 mins
•Follow Up Appointments – 30 or 50 mins
• Massage Appointment – 30/60 mins
Pilates FAQs:
What is the difference between 'group classes' and 'studio sessions'?
Great question!
Studio sessions (or clinical pilates sessions) are capped at 4 people to ensure a tailored experience meaning that you get more 1:1 time with your instructor. If you are recovering from an injury, have specific requirements or working towards a goal, our studio sessions are for you!
Our group classes are for those who love to get in and ‘get it done’! At BPS we offer a range of classes including reformer, circuit, mat, aerial and seniors classes. You can view our full timetable HERE!
I've never used any pilates equipment before but I want to start, can I attend a class?
Absolutely!
Our BPS clinics have state of the art pilates equipment and whilst it can be overwhelming at first, our highly trained physios and pilates instructors will have you feeling confident in no time!
How long are studio sessions and group classes?
All studio sessions, semi-privates, privates and group classes are 60 minutes.
Is Pilates good for osteoarthritis?
Yes, Pilates is an excellent exercise for sufferers of osteoarthritis. It’s a low impact exercise that focuses on muscle strength, posture, joint movement, and flexibility. Because pilates encourages circulation, it relieves soreness, aches, and pains associated with arthritis.
Does Pilates teach mindfulness?
Not in the same way that yoga and mindfulness classes might, but Pilates does teach mindfulness to a degree. We teach deep breathing techniques and encourage people to focus intently on their body in the present moment, erasing all other chattering thoughts.
How often should seniors do Pilates?
For a well-rounded exercise routine, we’d suggest a weekly Pilates class combined at home exercise like walking or any other movement activity that you enjoy.
What are the benefits of Pilates for Seniors?
Pilates for seniors helps to improve both physical and mental health. It can:
- Tone and strengthen muscles
- Improve flexibility
- Alleviate joint stiffness and soreness
- Improve posture
- Provide stress and anxiety relief
General FAQs:
What should I wear?
As we will be moving in most sessions, wearing comfortable clothes you can move in is important. We will provide you with this if what you bring is not appropriate, but as a guide, no dresses or skirts, shorts or gym tights are best. For ladies, sports bras or crop tops that are not to ‘strappy.’ That will make it easier for our clinical team to assess and treat your upper back. Please also bring your running shoes and orthotics if you have them.
Where should I park?
Please refer to our locations on parking specifics for each of our 3 locations.
Do you take Medicare?
Yes, we do. However, Medicare will only cover physiotherapy treatment under certain circumstances. We require a referral to indicate that your treatment is Medicare approved. Your doctor will issue you with an Enhanced Primary Care Plan (EPC) along with your referral. This allows a maximum of 5 physiotherapy treatments within one calendar year. Anyone with a Medicare card is entitled to one EPC per calendar year.
How do I pay?
We accept Visa, Mastercard, Amex, debit card and cash. If you have private health insurance, please bring your card and we will process the claim via Hicaps at the time of your appointment. This means that you only have to pay the gap. The amount covered by your health fund is determined by your health fund provider and the type of cover you have.
Do I need a referral?
No. Usually you don’t need a referral except in the case of insurance claims or for Medicare/EPC.
Physiotherapists are primary health practitioners; therefore, private patients do not need a doctor’s referral to see us. This also means that a physiotherapist can issue a sick leave certificate.
Will I need to be off work/sport/training for a period of time?
It is incredibly rare that we would stop your training completely. We know that moving bodies need to move to be well. In most cases, movement in some form is good for injury management.
Do you take insurance claims/DVA clients?
Yes we do. We will need to gather a little extra information from you at the time of making your appointment, so please let our reception team know, and they will be happy to assist you with this.